Refund policy

At Guest Womenswear, we want shopping with us to feel simple and considered. If something isn’t quite right, we’re here to help.

Returns

We offer a 14-day return window, meaning you have 14 days from receiving your order to request a return.

To be eligible, items must be:

  • Unworn and unused

  • In original condition with tags attached

  • Returned in original packaging

  • Accompanied by proof of purchase

To start a return, please email us at hello@guestwomenswear.co.uk.

If your return is approved, we’ll provide instructions on how and where to send your item. Returns sent without prior approval will not be accepted.

International Returns

International customers are responsible for return shipping costs unless the item is faulty or incorrect.

Please ensure international returns are sent with duties and taxes marked as returned goods. Guest Womenswear is not responsible for customs charges incurred on returned parcels.

Original shipping fees and any duties or taxes paid are non-refundable.

We strongly recommend using a tracked service, as we cannot be responsible for items lost in transit.

Damages & Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at hello@guestwomenswear.co.uk so we can make it right.

Non-Returnable Items

Unfortunately, we do not accept returns on:

  • Sale items

  • Gift cards

  • Custom or personalised items

If you’re unsure whether your item qualifies, please contact us before initiating a return.

Exchanges

We don’t offer direct exchanges.

The quickest way to receive a different size or style is to return your item and place a new order once your return has been approved.

European Union Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days, for any reason.

Returned items must meet the same conditions outlined above (unworn, unused, with tags and original packaging).

Refunds

Once we receive and inspect your return, we’ll notify you of approval status.

If approved, refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the payment.

If more than 15 business days have passed since approval, please contact us at hello@guestwomenswear.co.uk.